Confirmed Service Customer
Although the repairs and service delivered was quality, as it usually is, I was frustrated that neither the service advisor nor the technician(s) anticipated replacing both headlights while removing the front end of the car. Due to this, I will be required to pay again for the labor of removing the front end of the car when the aging-but-still-functional headlight goes out. We could've just spent another $37 on a bulb while the car was already prepped for maintenance (I received no phone call during the repair window). This means I will pay $517.00 total for the replacement of two headlights, which is egregious and embarrassing.
Steve W.
SAUK CITY,
WI
Business Response
Steve, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (608) 643-5813 when you have a chance. Thank you, and we look forward to hearing from you.
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